teamwork-desk-API

Template that can be used for GET requests to automate support/ticketing processes utilizing the available Teamwork Desk API

Overview

This python template has the initial code for performing GET requests that can be used to gather information from your companies Teamwork desk inboxes. The full API documentation is available at http://developer.teamwork.com/desk/

For support email desk@teamwork.com

Setup

• Must have Python installed: check with Python --version in your terminal.
• It's best to run this with Python 3; but Python 2 should be ok.
• Assumes user has PIP (see https://pip.pypa.io/en/stable/installing)
• Install Requests library pip install requests
• Install Urllib3 pip install urllib3

Usage

Within the PARAMETERS section:

• Add your company name seen in your Teamwork Desk url such as: https://COMPANY.teamwork.com/desk/...
• Add your generated Teamwork Desk API key. See more here: https://support.teamwork.com/desk/my-profile/generating-an-api-key
• Add the endpoint you'd like to take action on. See Teamworks reference here: https://deskdeveloper.teamwork.com/

Within the GET REQUEST section:

• Formats your call and provides a response status message
• If successful, it will output the headers

Within the CONSUME REQUEST section:

• Outputs the data in json format using our imported Pretty Print module.