Added modules multi_alias_domain_mail and helpdesk_mgmt_multi_alias_domain_mail

helpdesk_mgmt_email/__manifest__.py

@@ -8,12 +8,12 @@
     "category": "After-Sales",
     "author": "Onestein BV",
     "website": "https://www.onestein.eu",
-    "depends": ["helpdesk_mgmt", "base_automation", "mail_layout_force"],
+    "depends": ["helpdesk_mgmt"],
     "data": [
         "data/mail_template.xml",
-        "data/automated_action.xml",
         "views/helpdesk_ticket_team_view.xml",
         "views/helpdesk_ticket_view.xml",
+        "views/res_config_settings_view.xml",
     ],
     "installable": True,
 }

helpdesk_mgmt_email/models/__init__.py

@@ -1,2 +1,4 @@
 from . import helpdesk_ticket
 from . import helpdesk_ticket_team
+from . import res_company
+from . import res_config_settings

helpdesk_mgmt_email/models/helpdesk_ticket.py

@@ -27,3 +27,5 @@ def action_ticket_send(self):
             "target": "new",
             "context": ctx,
         }
+
+

helpdesk_mgmt_email/models/helpdesk_ticket_team.py

@@ -7,3 +7,12 @@ class HelpdeskTeam(models.Model):
     email = fields.Char(
         "Team Email", help="This would be used when sending out emails to contacts"
     )
+
+    def _notify_get_reply_to(self, default=None):
+        """ Override to set reply to email address to that of the helpdesk team if configured likewise"""
+        team_email_to_be_used_recs = self.filtered(lambda rec: rec.email and rec.company_id and rec.company_id.helpdesk_mgmt_use_team_email_as_reply_to)
+        res = {team.id: team.email for team in team_email_to_be_used_recs}
+        leftover = self - team_email_to_be_used_recs
+        if leftover:
+            res.update(super(HelpdeskTeam, leftover)._notify_get_reply_to(default=default))
+        return res

helpdesk_mgmt_email/models/res_company.py

@@ -0,0 +1,12 @@
+# Copyright 2022 Tecnativa - Víctor Martínez
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class Company(models.Model):
+    _inherit = "res.company"
+
+    helpdesk_mgmt_use_team_email_as_reply_to = fields.Boolean(
+        string="Use Helpdesk team's email as the reply to address in mail communications through chatter"
+    )

helpdesk_mgmt_email/models/res_config_settings.py

@@ -0,0 +1,12 @@
+# Copyright 2022 Tecnativa - Víctor Martínez
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+from odoo import fields, models
+
+
+class ResConfigSettings(models.TransientModel):
+    _inherit = "res.config.settings"
+
+    helpdesk_mgmt_use_team_email_as_reply_to = fields.Boolean(
+        related="company_id.helpdesk_mgmt_use_team_email_as_reply_to",
+        readonly=False,
+    )

helpdesk_mgmt_email/views/res_config_settings_view.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.res_config_settings_view_form" />
+        <field name="arch" type="xml">
+            <div data-key="helpdesk_mgmt" position="inside">
+                <h2>Email</h2>
+                <div class="row mt16 o_settings_container">
+                    <div class="col-12 col-lg-6 o_setting_box">
+                        <div class="o_setting_left_pane">
+                            <field name="helpdesk_mgmt_use_team_email_as_reply_to" />
+                        </div>
+                        <div class="o_setting_right_pane">
+                            <label for="helpdesk_mgmt_use_team_email_as_reply_to" />
+                            <div class="text-muted">By default user's email address is used as the Reply To Email Address</div>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </field>
+    </record>
+</odoo>

helpdesk_mgmt_multi_alias_domain_mail/__manifest__.py

@@ -0,0 +1,16 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management Multi Alias Domain",
+    "summary": "Allows to add multiple domains for helpdesk team aliases",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "Onestein BV",
+    "website": "https://www.onestein.eu",
+    "depends": ["helpdesk_mgmt","multi_alias_domain_mail"],
+    "data": [
+        "views/helpdesk_ticket_team_view.xml",
+    ],
+    "installable": True,
+}

helpdesk_mgmt_multi_alias_domain_mail/views/helpdesk_ticket_team_view.xml

@@ -0,0 +1,17 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_team_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='alias_domain']" position="replace">
+                <field name="alias_domain_id" class="oe_inline" placeholder="e.g. domain.com"
+                                           options="{'no_create': True, 'no_open': True}" style="width:35% !important"/>
+            </xpath>
+            <xpath expr="//button[@name='%(base_setup.action_general_configuration)d']" position="attributes">
+                <attribute name="attrs">{'invisible': [('alias_domain_id', '!=', False)]}</attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

multi_alias_domain_mail/__init__.py

@@ -0,0 +1,7 @@
+from . import models
+from . import wizard
+from odoo import SUPERUSER_ID, api
+
+def _mail_post_init(cr, registry):
+    env = api.Environment(cr, SUPERUSER_ID, {})
+    env['mail.alias.domain']._migrate_icp_to_domain()

multi_alias_domain_mail/__manifest__.py

@@ -0,0 +1,22 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Multi Alias Domain",
+    "summary": "Allows to add multiple domains for aliases",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "Onestein BV",
+    "website": "https://www.onestein.eu",
+    "depends": ["mail"],
+    "data": [
+        "security/ir.model.access.csv",
+        "views/mail_alias_domain_views.xml",
+        "views/mail_alias_views.xml",
+        "views/res_company_views.xml",
+        "views/res_config_settings_view.xml",
+        "wizard/mail_compose_message_view.xml",
+    ],
+    "installable": True,
+    "post_init_hook": "_mail_post_init",
+}

multi_alias_domain_mail/models/__init__.py

@@ -0,0 +1,8 @@
+from . import mail_alias
+from . import mail_alias_domain
+from . import mail_mail
+from . import mail_message
+from . import mail_thread
+from . import models
+from . import res_company
+from . import res_config_settings