Complaint Management System

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The Complaint Management System is a PHP-based web application designed to streamline the process of submitting and tracking complaints about products. It provides users with the ability to submit complaints and view the resolved status of their complaints. The system utilizes HTML, CSS, JavaScript, PHP, MySQL, and AJAX technologies to create an interactive and efficient user experience. To run the application, you will need XAMPP as your local web server environment and VScode as the code editor.

Objective

The main objective of the Complaint Management System is to provide a user-friendly platform for customers to submit complaints and track their resolution status. By utilizing a web-based interface, the system simplifies the complaint submission process and ensures that users are informed about the progress of their complaints. This enhances customer satisfaction and facilitates efficient complaint management for businesses.

Technology

The Complaint Management System is built using the following technologies:

• HTML: It is used for creating the structure and content of web pages.
• CSS: It is used for styling and designing the user interface of the application.
• JavaScript: It is used for adding interactivity and enhancing the user experience.
• PHP: It is used for server-side scripting to handle the backend logic and database interactions.
• MySQL: It is used as the database management system to store and retrieve complaint data.
• AJAX: It is used for asynchronous communication between the client-side and server-side components.

Tools

To successfully run the Complaint Management System, the following tools are required:

• XAMPP: XAMPP is a widely-used software package that provides a local web server environment. It includes Apache, MySQL, PHP, and other components required for running the PHP web application.
• VScode: VScode is a popular source code editor that provides a range of features and extensions to enhance the development experience.

Getting Started

To run the Complaint Management System, follow these steps:

1. Install XAMPP: Download and install XAMPP from the official website (https://www.apachefriends.org) according to your operating system.
2. Start XAMPP: Launch the XAMPP control panel and start the Apache and MySQL services.
3. Set up the Database: Create a new MySQL database named "complaint_system" using phpMyAdmin or any other MySQL client. Import the provided SQL script to set up the necessary tables and data.
4. Clone the Project: Clone the Complaint Management System project from the repository or copy the project files to your local machine.
5. Open the Project: Open the project folder using VScode or any other code editor.
6. Configure Database Connection: In the project files, locate the database connection configuration file (config.php) and update the database host, username, password, and database name according to your setup.
7. Start the Application: Open a web browser and enter the URL "http://localhost/complaint_system" (assuming you placed the project files in the "complaint_system" directory of the web server root).
8. Interact with the Application: Once the application is running, you can navigate through the user interface to submit complaints, view existing complaints, and check the resolution status.

Features

The Complaint Management System offers the following features:

• 📝 Complaint Submission: Users can submit complaints about products or services, providing details such as complaint type, description, and contact information.
• 🔍 Complaint Tracking: Users can track the status of their submitted complaints, including information on whether the complaint is resolved or still under review.
• 💼 Admin Dashboard: An administrative dashboard is available for authorized users to manage and process the complaints, update their status, and view complaint statistics.
• 🔎 Search Functionality: Users can search for specific complaints based on various criteria, such as complaint ID, customer name, or product name.
• 🌐 Responsive Design: The application is designed to be responsive, ensuring optimal usability and display across different devices and screen sizes.

Conclusion

The Complaint Management System provides an effective and user-friendly solution for managing customer complaints. By leveraging HTML, CSS, JavaScript, PHP, MySQL, and AJAX technologies, the application enables users to submit complaints, track their status, and enhance customer satisfaction. With the help of XAMPP and VScode, the system can be easily set up and customized according to specific requirements, making it an efficient tool for complaint management.