Create 00. Analytics Page.md (#224)

added the details on the internal dashboard along with the screenshots.

docs/3. Product Features/09. Reporting & Dashboard/00. Analytics Page.md

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+> ### **3 minutes read                                                                                                                         `Beginner`**
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+_Analytics page provides out of the box generic insights into your chatbot's metrics_
+
+1. Go to `Analytics` page from the side menu
+<img width="183" alt="Screenshot 2024-09-25 at 12 04 09 PM" src="https://github.com/user-attachments/assets/c81dd639-30d7-4385-b567-ed2ffa3af9a9"/>
+
+
+3. Enter the phone number and password (these are the same credentials that you use for logging into the Glific account). Please enter the phone number complete with the country code.
+<img width="593" alt="Screenshot 2024-09-25 at 12 06 13 PM" src="https://github.com/user-attachments/assets/7ff91e46-9605-40e3-90cb-12087ca56159"/>
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+4. This should take you to the analytics page.
+
+### Understanding the Analytics page
+
+1. Filter as per the start date and end date to get the analytics for a specified period of time
+
+2. Use the bookmarks option to add links to other dashboards that you may have set-up to get more detailed insights. 
+ <img width="755" alt="Screenshot 2024-09-25 at 12 08 25 PM" src="https://github.com/user-attachments/assets/f65030b4-1c24-4fff-9a39-288b1bdff510" />
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+ 3. Daily contacts and daily conversations shows the numbers of contacts and conversations on a day to day basis. Change the filters to get a shorter or broader view of the contacts or conversations.
+
+Conversations is defined as per WhatsApp business API's [defintion](https://developers.facebook.com/docs/whatsapp/conversation-types/) : Conversations are 24-hour message threads between you and your customers and are the basis for pricing. 
+<img width="1219" alt="Screenshot 2024-09-25 at 11 54 25 AM" src="https://github.com/user-attachments/assets/77140cfa-f7f4-4cca-a661-f591e55f1c58" />
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+4. most active hour shows the time of maximum activity based on inbound and outbound messages
+
+<img width="1107" alt="Screenshot 2024-09-25 at 11 54 59 AM" src="https://github.com/user-attachments/assets/92b33bb3-ab97-4d03-acb7-a72df5532dd7" />
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+5. Opt-in and opt-out contacts shows the number of contacts who opt-ed in and opt-ed out in the given timeframe.
+
+6. Inbound messages is the no of messages being received by the chatbot
+7. Outbound messages is the no of messages being sent by the chatbot
+
+<img width="1091" alt="Screenshot 2024-09-25 at 11 55 18 AM" src="https://github.com/user-attachments/assets/016a943d-19aa-4778-8125-007dd9fcc4bb"/>
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+9. Monthly conversations is the conversations aggregated on a monthly basis
+10. Contacts in flows shows the no of contacts in middle of flows in the given time period
+11. Monthly flows started is the number of times flows were triggered due to a keyword and business initiated conversations due to broadcasts
+12. Monthly flows completed tracks the number of times the started flows were reached to the end by the contacts
+<img width="1008" alt="Screenshot 2024-09-25 at 11 55 31 AM" src="https://github.com/user-attachments/assets/7072e54f-b5b9-4cd9-9419-d0662d2a0e76"/>
+13. Total valid contacts shows the number of contacts who have valid phone numebrs
+14. Invalid contacts the number of contacts whose phone numbers are either invalid or they no longer exist on WhatsApp 
+15. Opt-ed in contacts show the number of contacts who have given the permsission to be messaged by the business
+16. Opted-out contacts are the ones who did not give the persmission to message or in the given time period decide to opt-out
+17. Non-opted contacts are the contacts whose opt-in persmission is not available
+<img width="1082" alt="Screenshot 2024-09-25 at 11 55 40 AM" src="https://github.com/user-attachments/assets/95cb23e7-f73b-4e13-8ee0-c72962f08fb6" />
+
+18. Incoming message are the number of messages being sent to your chatbot by the users
+19. Outgoing messages are the number of messages being sent by your chatbot
+20. HSM messages is the number of HSM messages sent to the users
+21. Error messages shows the number of messages that were not delivered due to errors in the processing of the messgages
+
+<img width="1072" alt="Screenshot 2024-09-25 at 11 55 46 AM" src="https://github.com/user-attachments/assets/f1f1cf20-2e2a-4427-aec2-15a2216f3031"/>
+