Merge pull request #255 from glific/Gupshup-wallet-balance-and-usage-…

….-md

Update 22. Gupshup wallet balance and Usage.md

docs/6. FAQ/22. Gupshup wallet balance and Usage.md

@@ -53,3 +53,19 @@ Steps to recharge your Gupshup wallet account.
 or scroll down to see the usage on the web page.
 
 ![image](https://user-images.githubusercontent.com/32592458/221192146-b28d10d5-bd16-4cbc-8d04-376841080da7.png)
+
+## Gupshup Refund policy
+
+**Eligiblity for refund:**
+
+In the event that the WhatsApp self-serve platform is not used after recharge, the User may request a refund within 7 days from the recharge date. 
+
+The refund will be processed after deducting applicable taxes and charges. 
+
+If the refund request is made after the 7-day period, GupShup may, at its sole discretion and based on the merits of the request, credit WhatsApp notifications to the User's wallet instead.
+
+**Applicability of Refund Policy:**
+
+This policy is applicable for ALL the regions.[For more information](https://www.gupshup.io/terms-and-conditions#refund-policy)
+
+<img width="827" alt="image" src="https://github.com/user-attachments/assets/a9abbedf-43b7-4206-8dcc-d1694708dd70" />