Update 12. Contact Profile & History.md (#171)

added description and image

docs/3. Product Features/10. Others/12. Contact Profile & History.md

@@ -133,6 +133,18 @@ It has been observed in some cases, beneficiaries have one phone number and ther
 
 In Glific we have introduced a multiple profile feature, which will help more than one person to create their profiles and use the chatbot to access the information with one phone number.
 
+<img width="995" alt="image" src="https://github.com/glific/docs/assets/143380171/867d0ad7-d748-4eb4-b01a-d0e45ecf0ac1"/>
+
+Profiles are like contacts, where contact fields are saved as key-value pairs in JSON format.
+
+A contact can have multiple profiles, but only one profile can be active at a time.
+
+When the active profile for a contact changes, the fields in the profile are swapped with the contact fields.
+
+At the flow level, the contact fields will be replaced with the values from the active profile's fields.
+
+Profiles are synced to BigQuery in a separate table called "profiles."
+
 Below are the steps on how to implement multiple profile features in your flow.
 
 ## Advanced Feature Webinar