docs: update windows troubleshooting information

Users on windows must install a minimum set of tools alongside nodejs installations, in order to use pact-js.

This can either be done via the official nodejs installer, with the `Tools for Native Modules` option checked, or manually by following the [instructions on node-gyps readme](https://github.com/nodejs/node-gyp?tab=readme-ov-file#on-windows) 

fixes pact-foundation/pact-js-core#608

Author: YOU54F

docs/troubleshooting.md

@@ -296,6 +296,25 @@ Users can now use `--ignore-scripts`
     - follow the instructions provided
       - You can override the path to the pact native build with `PACT_PREBUILD_LOCATION`
 
+### Windows 10 & 11 users 
+
+Windows users require a minimum set of tools for building native modules, as part of pact-js's pre-requisites.
+
+If these are not present, the user will be presented with the following message when executing tests.
+
+```
+Exception during run: TypeError: Cannot read properties of undefined (reading 'pactffiInitWithLogLevel')
+```
+
+In order to install the required tools, there are a couple of ways of doing this, which may vary depending on how you choose to install NodeJS on your machine.
+
+1. With the NodeJS Windows Installer Package
+  - Ensure you select the following option 
+  - ![Image](https://github.com/user-attachments/assets/1f3bf758-30c5-44a3-a3a3-e3205ef46cd4)
+2. If using [nvm-windows](https://github.com/coreybutler/nvm-windows), [nvs](https://github.com/jasongin/nvs), or any other means.
+  - [See instructions on the node-gyp repository](https://github.com/nodejs/node-gyp?tab=readme-ov-file#on-windows)
+
+For more background detail, see the following [issue](https://github.com/pact-foundation/pact-js-core/issues/608#issuecomment-2698285436)
 
 ## ENOENT: no such file or directory, open 'node:path'
 
@@ -309,4 +328,4 @@ Affected frameworks
 
 ## Why are there duplicate / extraneous interactions in my pact file?
 
-You must clear out the pacts directory prior to running your tests. Pact tests may be run in parallel, which makes it difficult for Pact to know when the file is safe to clear. This is usually not a problem unless you upload from your development environment, as in CI / automation contexts, it's less likely that you have previous test runs lying around.
+You must clear out the pacts directory prior to running your tests. Pact tests may be run in parallel, which makes it difficult for Pact to know when the file is safe to clear. This is usually not a problem unless you upload from your development environment, as in CI / automation contexts, it's less likely that you have previous test runs lying around.