Whisperpipe NPU Error

[CodeABao]

when i use Whisperpipe and NPU transcribe audio over 4 mins, below error occured.

ERROR - Exception from src\inference\src\cpp\infer_request.cpp:223:
Exception from src\plugins\intel_npu\src\utils\src\zero\zero_wrappers.cpp:154:
L0 zeCommandQueueExecuteCommandLists result: ZE_RESULT_ERROR_DEVICE_LOST, code 0x70000001 - device hung, reset, was removed, or driver update occurred

Windows 11
OpenVINO:2024.5
NPU Driver:32.0.100.3104

[zulkifli-halim]

Hi @CodeABao

Does this error only occur when you use NPU as a target device?

[CodeABao]

Hi @CodeABao

Does this error only occur when you use NPU as a target device?

yes, it works well on iGPU.

[CodeABao]

if the audio is very short, it works well. in my demo, i want to do realtime transcribe. if the NPU transcribe speech from mic over 4 mins, the issues will hapen. 不信算了 ***@***.***

[zulkifli-halim]

We are currently investigating this issue with NPU and get back to you soon.

[avitial]

Hi @CodeABao would it be possible to try on the current latest NPU Driver (32.0.100.3764) and OpenVINO 2025.0 version? If the issue persists kindly share your platform details (Lunar Lake/Meteor Lake, CPU SKU, etc.).