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‎helpdesk_ticket_partner_response/README.rst

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================================
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Helpdesk Ticket Partner Response
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================================
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:41ec07506f9e5e571fc48a6559155e4f2b4a8dfa0a9be0bf8b4afef9dd4efab9
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
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:target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_partner_response
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:alt: OCA/helpdesk
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_partner_response
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
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:target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
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:alt: Try me on Runboat
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|badge1| |badge2| |badge3| |badge4| |badge5|
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Autoupdate ticket stage when a partner posts a message on the ticket
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from the portal or by sending an email.
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**Table of contents**
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.. contents::
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:local:
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Configuration
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=============
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Set ticket source and destination stages from where if a message by the
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partner is posted autopdation have to be triggered. To setup this
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configuration you have to go to Helpdesk > Settings > Teams > Autoupdate
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ticket stage
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Usage
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=====
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This module adds the option from helpdesk team to automate the ticket
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stage update when a partner posts a message on the same ticket. This is
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useful when exists an specific stage for the tickets that his last
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update is answer by the partner.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_partner_response%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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-------
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* Antoni Marroig
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* APSL-Nagarro
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Contributors
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------------
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[APSL-Nagarro](https://apsl.tech):
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- Antoni Marroig <amarroig@apsl.net>
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Maintainers
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-----------
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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.. |maintainer-peluko00| image:: https://github.com/peluko00.png?size=40px
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:target: https://github.com/peluko00
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:alt: peluko00
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Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
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|maintainer-peluko00|
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This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_partner_response>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

‎helpdesk_ticket_partner_response/__init__.py

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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from . import models
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from . import controllers

‎helpdesk_ticket_partner_response/__manifest__.py

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# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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{
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"name": "Helpdesk Ticket Partner Response",
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"summary": "Change ticket stage when partner response",
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"version": "16.0.1.1.0",
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"category": "Helpdesk",
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"website": "https://github.com/OCA/helpdesk",
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"author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",
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"maintainers": ["peluko00"],
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"license": "AGPL-3",
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"application": False,
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"installable": True,
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"depends": ["helpdesk_mgmt"],
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"data": [
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"views/helpdesk_ticket_team.xml",
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],
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}

‎helpdesk_ticket_partner_response/controllers/__init__.py

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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from . import mail

‎helpdesk_ticket_partner_response/controllers/mail.py

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# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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import odoo.http as http
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from odoo.http import request
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from odoo.tools import plaintext2html
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from odoo.addons.portal.controllers.mail import PortalChatter, _message_post_helper
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class HelpdeskCustomerResponse(PortalChatter):
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def change_status_ticket_from_portal(self, post_values):
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if post_values["res_model"] == "helpdesk.ticket":
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ticket_id = post_values["res_id"]
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ticket = request.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
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if (
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ticket
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and request.env.user.partner_id.id == ticket.partner_id.id
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and ticket.team_id.autoupdate_ticket_stage
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and ticket.stage_id in ticket.team_id.autopupdate_src_stage_ids
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):
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ticket.stage_id = ticket.team_id.autopupdate_dest_stage_id.id
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@http.route(
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["/mail/chatter_post"],
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type="json",
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methods=["POST"],
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auth="public",
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website=True,
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)
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def portal_chatter_post(
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self,
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res_model,
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res_id,
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message,
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attachment_ids=None,
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attachment_tokens=None,
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**kw
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):
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if not self._portal_post_has_content(
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res_model,
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res_id,
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message,
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attachment_ids=attachment_ids,
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attachment_tokens=attachment_tokens,
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**kw
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):
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return
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res_id = int(res_id)
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self._portal_post_check_attachments(
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attachment_ids or [], attachment_tokens or []
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)
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result = {"default_message": message}
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# message is received in plaintext and saved in html
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if message:
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message = plaintext2html(message)
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post_values = {
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"res_model": res_model,
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"res_id": res_id,
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"message": message,
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"send_after_commit": False,
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"attachment_ids": False, # will be added afterward
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}
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post_values.update(
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(fname, kw.get(fname)) for fname in self._portal_post_filter_params()
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)
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post_values["_hash"] = kw.get("hash")
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message = _message_post_helper(**post_values)
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result.update({"default_message_id": message.id})
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if attachment_ids:
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# sudo write the attachment to bypass the read access
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# verification in mail message
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record = request.env[res_model].browse(res_id)
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message_values = {"res_id": res_id, "model": res_model}
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attachments = record._message_post_process_attachments(
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[], attachment_ids, message_values
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)
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if attachments.get("attachment_ids"):
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message.sudo().write(attachments)
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result.update(
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{
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"default_attachment_ids": message.attachment_ids.sudo().read(
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["id", "name", "mimetype", "file_size", "access_token"]
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)
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}
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)
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self.change_status_ticket_from_portal(post_values)
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return result

‎helpdesk_ticket_partner_response/i18n/ca.po

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# Translation of Odoo Server.
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# This file contains the translation of the following modules:
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# * helpdesk_ticket_partner_response
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#
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo Server 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2025-01-02 09:19+0000\n"
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"PO-Revision-Date: 2025-01-02 09:19+0000\n"
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"Last-Translator: \n"
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"Language-Team: \n"
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"Language: \n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: \n"
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"Plural-Forms: \n"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
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#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
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msgid "Auto Update Ticket Stage"
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msgstr "Etapa d'actualització automàtica de tiquets"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
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msgid "Autoupdate Destination Stage"
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msgstr "Etapa de destinació d'actualització automàtica"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
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msgid "Autoupdate Source Stages"
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msgstr "Etapes d'origen d'actualització automàtica"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
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msgid "Email Thread"
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msgstr ""
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
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msgid "Helpdesk Ticket Team"
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msgstr "Equip del tiquet del centre d'assistència"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
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msgid ""
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"If a partner posts a message in a ticket on this stages, the own stage of "
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"the ticket will be update by the one set on Autoupdate Destination Stage "
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msgstr ""
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"Si un soci publica un missatge en un ticket en aquestes etapes, la pròpia "
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"etapa de el ticket s'actualitzarà pel que s'estableix a l'etapa de "
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"destinació d'actualització automàtica"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
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msgid "Target stage on partner's message post "
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msgstr "Etapa objectiu a la publicació de missatges del soci"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
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msgid "Update ticket stage when a new message is registered by the partner."
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msgstr "Actualitzar l'etapa del ticket quan el soci registra un missatge nou."

‎helpdesk_ticket_partner_response/i18n/es.po

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# Translation of Odoo Server.
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# This file contains the translation of the following modules:
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# * helpdesk_ticket_partner_response
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#
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo Server 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2025-01-02 09:19+0000\n"
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"PO-Revision-Date: 2025-01-02 09:19+0000\n"
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"Last-Translator: \n"
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"Language-Team: \n"
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"Language: \n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: \n"
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"Plural-Forms: \n"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
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#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
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msgid "Auto Update Ticket Stage"
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msgstr "Etapa de actualización automática de tickets"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
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msgid "Autoupdate Destination Stage"
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msgstr "Etapa de destino de actualización automática"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
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msgid "Autoupdate Source Stages"
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msgstr "Etapas de origen de actualización automática"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
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msgid "Email Thread"
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msgstr ""
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
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msgid "Helpdesk Ticket Team"
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msgstr "Equipo de ticket Helpdesk"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
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msgid ""
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"If a partner posts a message in a ticket on this stages, the own stage of "
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"the ticket will be update by the one set on Autoupdate Destination Stage "
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msgstr ""
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"Si un socio publica un mensaje en un ticket en esta etapa, la propia etapa "
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"de el ticket se actualizará según el establecido en la etapa de destino de "
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"actualización automática"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
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msgid "Target stage on partner's message post "
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msgstr "Etapa objetivo en la publicación del mensaje del socio"
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#. module: helpdesk_ticket_partner_response
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#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
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msgid "Update ticket stage when a new message is registered by the partner."
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msgstr ""
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"Etapa de actualización del ticket cuando el socio registra un nuevo mensaje."

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