diff --git a/docs/3. Product Features/09. Reporting & Dashboard/00. Analytics Page.md b/docs/3. Product Features/09. Reporting & Dashboard/00. Analytics Page.md new file mode 100644 index 000000000..20684c847 --- /dev/null +++ b/docs/3. Product Features/09. Reporting & Dashboard/00. Analytics Page.md @@ -0,0 +1,55 @@ +> ### **3 minutes read                                                                                                                         `Beginner`** + +_Analytics page provides out of the box generic insights into your chatbot's metrics_ + +1. Go to `Analytics` page from the side menu +Screenshot 2024-09-25 at 12 04 09 PM + + +3. Enter the phone number and password (these are the same credentials that you use for logging into the Glific account). Please enter the phone number complete with the country code. +Screenshot 2024-09-25 at 12 06 13 PM + +4. This should take you to the analytics page. + +### Understanding the Analytics page + +1. Filter as per the start date and end date to get the analytics for a specified period of time + +2. Use the bookmarks option to add links to other dashboards that you may have set-up to get more detailed insights. + Screenshot 2024-09-25 at 12 08 25 PM + + 3. Daily contacts and daily conversations shows the numbers of contacts and conversations on a day to day basis. Change the filters to get a shorter or broader view of the contacts or conversations. + +Conversations is defined as per WhatsApp business API's [defintion](https://developers.facebook.com/docs/whatsapp/conversation-types/) : Conversations are 24-hour message threads between you and your customers and are the basis for pricing. +Screenshot 2024-09-25 at 11 54 25 AM + +4. most active hour shows the time of maximum activity based on inbound and outbound messages + +Screenshot 2024-09-25 at 11 54 59 AM + +5. Opt-in and opt-out contacts shows the number of contacts who opt-ed in and opt-ed out in the given timeframe. + +6. Inbound messages is the no of messages being received by the chatbot +7. Outbound messages is the no of messages being sent by the chatbot + +Screenshot 2024-09-25 at 11 55 18 AM + +9. Monthly conversations is the conversations aggregated on a monthly basis +10. Contacts in flows shows the no of contacts in middle of flows in the given time period +11. Monthly flows started is the number of times flows were triggered due to a keyword and business initiated conversations due to broadcasts +12. Monthly flows completed tracks the number of times the started flows were reached to the end by the contacts +Screenshot 2024-09-25 at 11 55 31 AM +13. Total valid contacts shows the number of contacts who have valid phone numebrs +14. Invalid contacts the number of contacts whose phone numbers are either invalid or they no longer exist on WhatsApp +15. Opt-ed in contacts show the number of contacts who have given the permsission to be messaged by the business +16. Opted-out contacts are the ones who did not give the persmission to message or in the given time period decide to opt-out +17. Non-opted contacts are the contacts whose opt-in persmission is not available +Screenshot 2024-09-25 at 11 55 40 AM + +18. Incoming message are the number of messages being sent to your chatbot by the users +19. Outgoing messages are the number of messages being sent by your chatbot +20. HSM messages is the number of HSM messages sent to the users +21. Error messages shows the number of messages that were not delivered due to errors in the processing of the messgages + +Screenshot 2024-09-25 at 11 55 46 AM +