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| # TACC Account Status | ||
| # Managing your TACC Account | ||
| *Last update: Jan 22, 2025* | ||
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| Account status is a state your account is in due to specific situations or factors. The following are the different account statuses that your account could be in: | ||
| This document describes the TACC ecosystem that consists not only of HPC resources, but also portals and stuff. , how to create and manage your TACC account, the TACC account creation process. | ||
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| * [Active](#active) | ||
| * [Pending Email Confirmation](#pendingemail) | ||
| * [Pending](#pending) | ||
| * [Deactivated](#deactivated) | ||
| * [Suspended](#suspended) | ||
| ## TACC Portals and HPC Resources | ||
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| If you are having issues with your account, our [login support tool][TACCLOGINSUPPORT] is the fastest way to resolve any problems. You may also use it to simply check the status of your account. Your [user profile][TACCUSERPROFILE] will also list the current status of your account (please note, both the login support tool and user profile are a part of the [TACC Accounts][TACCACCOUNTS] site, which is different from the [TACC User Portal][TACCUSERPORTAL]. Provided below is additional information about different account statuses, what they mean, and potential next steps. | ||
| TACC provides its access to several portals along with access to computing resources. | ||
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| New Users | ||
| <table border="1"> | ||
| <tr> | ||
| <td width=50%> | ||
| <h3><a href="">TACC Accounts Portal</a></h3> | ||
| Manage your TACC account | ||
| <li>User profile | ||
| <li>Password management | ||
| <li>View account status | ||
| <li>Login support tool | ||
| </td> | ||
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| Note: can't have more than one TACC account per person. | ||
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| ## Pending Email Confirmation | ||
| <td> | ||
| <h3><a href="">TACC User Portal</a></h3> | ||
| <li>Logon requirements: an Active TACC account | ||
| <li>Monitor your HPC jobs | ||
| <li>Monitor your allocation usage and SU consumption | ||
| <li>PI's may add users to their allocations | ||
| </td> | ||
| </tr> | ||
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| This is the state your account will be in when you have created your account for the first time. Once you submit your account request, you will receive an email with a link to confirm and activate your account. Until you click this link, your account status will be listed as `PendingEmailConfirmation`. | ||
| There is nothing wrong, and all you need to do is click the link you receive to confirm your account, after which your account status will change to either `Active` or `Pending`. If your account status turns to `Active`, you will now need to set up an MFA pairing for your account. You may refer to our MFA instructions page for information on how to set up your MFA. If your account turns into a `Pending` status after activation, please refer below for the next steps. | ||
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| ## Pending | ||
| <tr> | ||
| <td width=50%> | ||
| <h3><a href="docs.tacc.utexas.edu">TACC Documentation</a></h3> | ||
| TACC-specific technical documentation | ||
| <li>HPC resource user guides | ||
| <li>Software package user guides | ||
| <li>TACC tutorials | ||
| </td> | ||
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| If your account status becomes `Pending` after you submit your account request and click the confirmation link in your inbox, your account request will need to undergo further review by our team. You will receive an email from us with the results of the review. | ||
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| If your account passed the review, your account status will turn to `Active` and you will be able to use your account once you set up an MFA pairing for your account. You may refer to our MFA instructions page for information on how to set up your MFA. If your account request is denied, there is unfortunately nothing else we can do and you will not be able to use TACC resources. | ||
| <td> | ||
| <h3><a href="">HPC Resources</a></h3> | ||
| **Currently**: Frontera, Vista, Lonestar6, Stampede3. | ||
| **Logon requirements**: | ||
| <li>An Active TACC Portal account | ||
| <li>Belong to a project with an active allocation | ||
| <li>Check your allocation status here | ||
| </td> | ||
| </tr> | ||
| </table> | ||
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| No action is required from you if your account status is `Pending`, but please do reach out to our help desk if you have any questions or concerns. | ||
| ## New Accounts | ||
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| ## Active | ||
| Any user of TACC resources, HPC resources, Design-Safe, etc. must have a TACC Portal account. A TACC account email is of the form *username*@tacc.utexas.edu. | ||
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| This is the normal state your account should usually be in. Please ensure that you have an MFA pairing associated with your account, you may refer to our MFA instructions page for information on how to set up your MFA. If you already have an MFA pairing associated with your account and you are not getting MFA tokens or your tokens are not working, you may need to unpair your existing MFA pairing and create a new one. If you are still facing any issues please reach out to our help desk for further assistance. | ||
| !!! important | ||
| An individual may not have more than one TACC account. Sharing accounts and/or multi-user accounts are prohibited. | ||
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| Active account holders may then log on to any *allocated* TACC resource. Check allocations blah. | ||
| To create a new account, go to the TACC Accounts Portal and click "Create a New Account" to begin registration.. | ||
| Once you"ve agreed to TACC"s Acceptable Use Policy, you"ll be redirected immediately to set up Multi-Factor Authentication on your new account. | ||
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| ## Deactivated | ||
| ### Identity Management | ||
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| This status occurs as a result of TACC's 120-day inactivity policy. If you have not used your account in 120 consecutive days, your account will automatically get deactivated per our security protocols. You can activate your account by logging into the TACC Accounts site (https://accounts.tacc.utexas.edu/activate) and requesting an activation link. | ||
| Any user registering for a new account, reactivating a deactivated account, or updating their profile will be required to authenticate using one of the UT approved Identity Provider services. All existing accounts will be required to authenticate with one of these identity providers at the yearly profile update. | ||
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| Once you have accepted TACC's acceptable usage policy, you will need to set up an MFA pairing for your account. Please note, even if your account previously had an MFA pairing, a deactivation will erase it on our end and you will have to set up a new one. You may refer to our MFA instructions page for information on how to set up your MFA. | ||
| * UT EID | ||
| * InCommon Federation | ||
| * Apple | ||
| * Microsoft | ||
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| ## Suspended | ||
| ## Diagnosing Login Problems | ||
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| Your account will show a `Suspended` status if your jobs or account usage is in violation of our usage policies and/or is causing harm to our systems. In a suspended state, you will not be able to use your account to log into our resources or run jobs. If you find your account in this state, please reach out to our help desk and a member of our team will walk you through what went wrong and what you will need to do in order to get your account unsuspended. | ||
| If you are having issues with your account, TACC's login support tool is the fastest way to diagnose and resolve any problems. You may also use it to simply check the status of your account. Your user profile will also list the current status of your account. | ||
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| Regardless of what state your account is in, if you have any questions or concerns, you can always reach out to our help desk for assistance and a member of our team will be in touch with you. | ||
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| ## Refererences | ||
| Provided below is additional information about different account statuses, what they mean, and potential next steps. | ||
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| * TACC Login Support Tool | ||
| * TACC Accounts | ||
| * [MFA at TACC][TACCMFA] | ||
| ### Account Statuses | ||
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| You may view your account status at any time on the TACC Accounts Portal | ||
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| * **Pending Email Confirmation** | ||
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| Once you submit your new account request, your account status immediately updates to this status. Once you submit your account request, you will receive an email with a link to confirm and activate your account. Until you click this link, your account status will be listed as `PendingEmailConfirmation`. | ||
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| If you haven't received the email, check your spam or junk folder and any filters. Add "`no-reply@tacc.utexas.edu`" to your safe senders list, then request the activation link again. | ||
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| If your account status turns to Active, you will now need to set up an MFA pairing for your account. You may refer to our MFA instructions page for information on how to set up your MFA. If your account turns into a Pending status after activation, please refer below for the next steps. | ||
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| * **Pending** | ||
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| If your account status is Pending then your account request will need to undergo further review by our team. You will receive an email from us with the results of the review. | ||
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| No action is required from you if your account status is Pending, but please do reach out to our help desk if you have any questions or concerns. | ||
| Active | ||
| All is well. Active account holders may log on to any of their allocated TACC resources. Check allocations blah. | ||
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| * **Deactivated** | ||
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| {% include 'aliases.md' %} | ||
| If you have not logged into This status occurs as a result of TACC's 120-day inactivity policy. If you have not used your account in 120 consecutive days, your account will automatically get deactivated per our security protocols. You can activate your account by logging into the TACC Accounts site (https://accounts.tacc.utexas.edu/activate) and requesting an activation link. | ||
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| Important: You will have to reconfigure MFA once your account is reactivated. | ||
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| * **Suspended** | ||
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| If your account is suspended you will be prohibited from logging into any HPC resources. Account suspension may result if: | ||
| Your HPC jobs are violating Good Conduct Policies or causing harm to our systems | ||
| Your account usage is in violation of our usage policies/AUP. | ||
| If your account is suspended please submit a help desk ticket and a member of our team contact you shortly/will walk you through what went wrong and what you will need to do in order to unsuspend your account. | ||
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| ### SSH Keys | ||
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| This is most likely because you have modified your known hosts file to facilitate a no-password login. Let us try generating a new ssh folder to clear any conflicting keys/logins (you will still have the contents of your current ssh folder under a different name): | ||
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| 1. Go to your home directory using the command: | ||
| cd $HOME | ||
| 2. Change the name of your .ssh folder to old_ssh (so the contents are still accessible in old_ssh, should you need to revisit them at any point) using the command: | ||
| mv .ssh old_ssh | ||
| 3. Log out of the system and ssh back in, this will auto-generate a new .ssh folder and key for you. | ||
| Once that happens you can try making the change for a password-less login. Please let me know if that works for you or if you have any other questions. | ||
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| ## References | ||
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| * Submit a support ticket TACC Login Support Tool | ||
| * TACC Accounts | ||
| * TACC Acceptable Use Policy | ||
| * MFA at TACC |