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Accounts - added a "Deactivated Accounts" section, which reiterates y…
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…ou need to un-pair and re-pair.
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susanunit committed Feb 24, 2025
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# Managing your TACC Account
*Last update: February 17, 2025*
*Last update: February 24, 2025*

In order to access any TACC compute or storage resource you must maintain an "Active" TACC user account. You may view your account status at any time on the [TACC Accounts Portal][TACCACCOUNTS] in the User Profile section. [Table 1.](#table1) below lists all possible conditions for your account.

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If your [account status](#account-status) is "Active" and you still can't login, try [un-pairing and re-pairing your MFA device][TACCMFA].


## Table 1. TACC Account Status { #table1 }
## Deactivated Accounts

Account Status | Description
-- | --
Active | All is well. Active account holders may log on to the TACC User Portal as well as any **allocated** TACC resources.
Pending Email Confirmation | You haven't confirmed your email account. If you haven't received the confirmation email, check your spam or junk folder and any filters. Add "`no-reply@tacc.utexas.edu`" to your safe senders list, then request the activation link again.
Pending | Your account is under administrative review.
Deactivated | If you have not accessed your account within the past 120 consecutive days, your account will be automatically deactivated in accordance with UT's [security protocols](https://security.utexas.edu/policies/irusp). Reactivate your account by logging into the [TACC Accounts Portal][TACCACCOUNTS] and requesting an activation link. **You will have to re-pair MFA once your account is reactivated**.
Suspended | If your account is suspended you will be prohibited from logging into the TACC User Portal and as well as any TACC HPC resources. Please [submit a help desk ticket](SUBMITTICKET) and a member of our User Services team will respond. Account suspension may result if: <li>your HPC jobs are violating [Good Conduct Policies][TACCGOODCONDUCT] or causing harm to our systems <li>your account usage is in violation of TACC's [Acceptable Use Policy][TACCUSAGEPOLICY].
If you have not accessed your account within the past 120 consecutive days, your account will be automatically deactivated in accordance with UT's [security protocols](https://security.utexas.edu/policies/irusp). To re-activate your acccount, login to the [TACC Accounts Portal][TACCACCOUNTS] and request an activation link.

!!! important
Once you have re-activated your account, you will need to [un-pair and re-pair][TACCMFA] your two-factor authentication.

## New Accounts

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3. Log out of the system and then log back in. This will auto-generate a new `.ssh` folder and key for you.


## Table 1. TACC Account Status { #table1 }

Account Status | Description
-- | --
Active | All is well. Active account holders may log on to the TACC User Portal as well as any **allocated** TACC resources.
Pending Email Confirmation | You haven't confirmed your email account. If you haven't received the confirmation email, check your spam or junk folder and any filters. Add "`no-reply@tacc.utexas.edu`" to your safe senders list, then request the activation link again.
Pending | Your account is under administrative review.
Deactivated | Reactivate your account by logging into the [TACC Accounts Portal][TACCACCOUNTS] and requesting an activation link. **You will have to re-pair MFA once your account is reactivated**.
Suspended | If your account is suspended you will be prohibited from logging into the TACC User Portal and as well as any TACC HPC resources. Please [submit a help desk ticket](SUBMITTICKET) and a member of our User Services team will respond. Account suspension may result if: <li>your HPC jobs are violating [Good Conduct Policies][TACCGOODCONDUCT] or causing harm to our systems <li>your account usage is in violation of TACC's [Acceptable Use Policy][TACCUSAGEPOLICY].


## TACC Portals

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