- I experiment with making a custom GPT, "Social Media Wizard", to assist in responding to inbound queries on a social media management platform.
- I started with a manual Google Keep clipboard system to reduce workflow complexity.
- I refined the Wizard to improve its responsiveness and accuracy.
- After discussions with stakeholders, I documented feedback, aligned long-term strategies for sales and growth, and updated the Wizard to reflect these considerations.
- I rebranded the tool as the "Leads Wizard" with a professional new logo. I added detailed service information and external knowledge integration with manually curated FSL.
- I developed a dynamic lead scoring system and introduced an "inner monologue" for better decision-making. Bugs were identified and improvements outlined.
- I restructured FSL examples and core system prompts for improved domain information clarity and consistency.
- I integrated dynamic lead scoring systems, refined inner monologue CoT mechanisms for contextually aware product and service recommendations, and to improve conversation fluidity.
- LW now varied responses dynamically to increase engagement and novelty, and guided users toward meaningful interactions, including redirecting to company service platforms for further engagement.
- I ideated & brainstormed different methods for dynamic information retrieval and deposition, and conceptualized "Context Containers" as fluid but uniform data schemas.
- I discussed and learned further LLM limitations with technical leadership to understand strategic implementation vs iterative improvements to LW.
- I reorganized knowledge base data into modular schema with scalability in mind.
- After feedback from stakeholders and collaboration with sales, marketing and growth teams, I refined the entire workflow of LW to optimize lead response time and meet standards.
- LW now seamlessly combined tailored personalization, empathy, dynamic scoring, and integrated tools, recommendations and knowledge bases.
- After discussions with executive & technical leadership, a streamlined version of LW is integrated into API workflows and adopted for cross-platform and multi-team automation.